Recall Designs Inc (“Recall Designs”, “we”, “us” or “our”) values your privacy and cares about how your personal information is treated. We are committed to protecting your personal information in accordance with applicable data protection laws, including Quebec’s Bill 25 and, where applicable, the European Union’s General Data Protection Regulation (GDPR).
This privacy policy (“Policy”) is intended to help you understand our personal information collection, use, disclosure and retention practices when you access our website (the “Site”) or use any other online service displaying this Policy (collectively, the “Services”). This Policy also applies to personal information we collect when you interact with us via our Site, the “My Account” customer portal, by email, on Recall Designs’ social networks, in person, by telephone or in any other manner. Please note that this Policy does not apply to third-party websites accessible via links on our Site – Recall Designs assumes no responsibility for these external sites. If you follow a link to a third-party site, we advise you to review the privacy policy of that site before providing any personal information to it.
We do not knowingly collect information from children under the age of 14. If you are under 14, please do not provide us with any personal information without the express consent of a parent or guardian. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us using the contact information in section Contact us. If we learn that a child under the age of 14 has provided us with personal information without verified parental consent, we will take steps to delete that information from our servers.
What personal information do we collect?
Recall Designs collects only the personal information necessary to establish, manage and maintain its relationship with you. When you visit our Site, access your “My Account” customer area, or otherwise interact with us, we may collect and use various personal information about you in connection with our business and Services. The types of personal information collected depend on how you interact with us or use our Services. In particular, we may collect the following categories of personal information:
Personal information you provide directly to us
My Account” information information and content you provide to us in connection with your user account. For example, when you create an online account on our Site or fill out a contact form, you may provide us with data such as your name, e-mail address, telephone number, mailing address, as well as a username and password.
Transaction information Information relating to transactions carried out via our Services or at the time of your purchases. For example, this includes the type of products ordered or supplied, order details, shipping information, amount charged, payment method, credit card information, and billing and shipping information. If you make a purchase, we work with third-party payment providers to collect and process your payment information.
Communications information Information we collect when you communicate with us (or with others) via our Services. For example, when you request information about our products, interact with us via the online contact form or by phone, or subscribe to our email newsletter. We also collect data relating to your interactions with us on social networks.
Other personal information provided If you provide us with personal information about another person, please ensure that you have informed that person and obtained his or her consent to such disclosure.
Personal information collected automatically
Some personal information is collected automatically when you use our Services:
Information on devices and networks Information about the device and network you use to access our Services. This may include your device model, browser type, IP address, operating system version, language settings, how your device interacts with our Services, as well as data about your network and your Internet service provider or mobile operator.
Usage data We collect information about your activity and interactions with our Services, in particular through the use of cookies. (To find out more about cookies and how to disable them, please refer to section Connection indicators section below as well as the What are your rights… about cookies).
Connection indicators
Like many Web sites, Recall Designs uses cookies to analyze Web site traffic. Cookies are small text files that a Web site may place on your device when you first visit the Site. These cookies make it possible to recognize your device on subsequent visits to the Site.
General information Cookies: Most cookies do not collect information that can directly identify you. Instead, they collect general information related to your usage profile, which may include your IP address, approximate geographic area, date and time you access the Site, and content viewed or downloaded. Cookies do not cause any damage to your device.
Session indicators Session cookies: these are temporary cookies that remain on your device until you close your Web browser. Many session cookies are essential to the proper operation of our Site, enabling you to browse the Site and use its basic functions.
Persistent witnesses Cookies: These cookies remain on your device after you close your browser or until you manually delete them. They enable us to recognize you as an existing user of our Services, making your experience easier by making it faster and more convenient for you to return to the Site without having to log in each time.
Third-party service providers Please note that each third-party service provider has its own privacy policy and that we are not responsible for their practices. In particular, we use Google Analytics to analyze visitor traffic and usage trends on our Site. Google Analytics uses cookies to analyze your interactions with the Site. The information collected by these cookies, including your IP address, is retained by Google and may be shared with third parties in accordance with their privacy policies and legal requirements. By using our website, you consent to the processing of data about you by Google. In addition, Google Analytics uses its own cookies to record information such as the time of your visit, your previous visits and traffic sources.
How do we use personal information?
We use the personal information we collect for a variety of purposes, including :
Providing products and services To provide, administer, customize, support, maintain and improve our products and services.
Carrying out transactions To carry out the transactions you have requested and meet our contractual obligations, including processing payments via third-party service providers.
Manage accounts Create and manage your online accounts and user profiles.
Service communications To send you communications related to your account, purchases, exchanges or product returns.
Responding to you To: respond to your requests for information, questions, comments or any other communication from you.
Personalize your experience Recall Designs: to monitor, analyze and evaluate your engagement with the Recall Designs brand and your interactions with our online Services, in order to better understand your interests and behaviors, and to personalize your experience on our Services.
Advertising and marketing We are committed to providing you with targeted advertising communications and promotional offers, as well as news and information that we feel may be of interest to you.
Comply with legal obligations To comply with our legal or regulatory obligations (e.g. our tax obligations) and any other regulatory requirements necessary for you to benefit from your legal rights.
With whom do we share personal information?
We share your personal information only with those persons or entities that require it to perform their functions or fulfill their obligations. Personal information will only be used for the legitimate purposes for which it was collected or for purposes consistent with those purposes. We may also disclose your personal information if required to do so by law or to protect our rights.
Categories of third parties with whom personal information may be shared include :
Our service providers Service providers: non-affiliated companies or individuals who provide services to us (e.g. payment processing, financial services, order fulfillment, database management, marketing, advertising, analytics, etc.). These service providers have access to the personal information required to perform their services, but may not use it for any other purpose.
Our sales partners Third parties: certain personal information may be disclosed to partners or suppliers involved in the provision of our products and services. These third parties will only obtain the information necessary to fulfill their obligations and may not use it for any other purpose.
For the application of the law Where required by law, we may disclose personal information to government authorities or law enforcement agencies. Such disclosure may be required in order to comply with our legal obligations (for example, a court order, subpoena or search warrant) or to cooperate with such authorities.
As part of a corporate transaction If Recall Designs becomes involved in a merger, acquisition, reorganization, financing, sale of assets or other similar transaction (including insolvency or bankruptcy), personal information may be transferred to one or more third parties as part of that transaction, as a business asset.
With our professional advisors In connection with business transactions or the management of our operations, we may share your personal information with our legal, financial, insurance, accounting or other trusted professional advisors.
Aggregated or anonymized data We may also share aggregated, anonymized or otherwise de-identified information that cannot reasonably identify you.
Sale of personal data Recall Designs does not sell your personal information.
How long do we keep personal information?
We retain personal information only for as long as is necessary to achieve the purposes described in this Policy, and to comply with our legal and regulatory obligations. For further information on our data retention periods, you can contact us using the contact details provided in section How to reach us.
How do we protect personal information?
We implement appropriate physical, technical and administrative safeguards to prevent the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to your personal information. For example, we use advanced security technologies such as the SSL (Secure Sockets Layer) which encrypts your data during transmission between your device and our servers, ensuring that even if an unauthorized third party were to intercept this data, they would be unable to read it. In addition, we use a dual authentication for access to personal information, requiring two distinct forms of identification to strengthen the security of your data.
Recall Designs also takes the necessary measures to ensure that all its employees are informed of the content of this Policy and that they comply with it at all times.
However, please note that no method of data transmission over the Internet, or method of electronic storage, is 100% secure. Consequently, we cannot guarantee the absolute security of any information you transmit to us – you do so at your own risk. Furthermore, we cannot guarantee that such information will not be accessed, obtained, disclosed, altered or destroyed in the event of a breach of our physical, technical or administrative security measures. If you have reason to believe that the security of your personal information may have been compromised, please contact us immediately (see section Contact us).
What rights does an individual have with respect to his or her personal information?
In accordance with applicable privacy laws (for example, Bill 25 in Quebec and, where applicable, the RGPD in the European Union), you have the rights described below regarding your personal information. Note that before acting on a request to exercise rights, we may ask you to confirm your identity. Recall Designs will endeavour to respond to all requests in writing within approximately 30 days of receipt. Should we refuse your request (for example, refusal to provide access, rectify or delete information), we will inform you of the reasons for the refusal, subject to legal restrictions, and inform you of the recourse available to you.
Access You have the right to ask us whether we hold any personal information about you and, if so, to obtain access to that information. Subject to applicable law and, where applicable, the payment of a reasonable fee, you may receive a copy of the personal information we hold about you, as well as information about how we use it.
Accuracy and rectification You have the right to access and correct your personal information. You can access and update your account information at any time by logging into your “My Account” area online. If you are unable to modify certain information yourself, you can contact us to request an update or correction.
Deletion In some cases, you have the right to ask us to delete or destroy your personal information. Note that there are exceptions where we may refuse to erase certain information – for example, if its retention is required to comply with a legal or regulatory obligation.
Dispute You have the right to object to the processing of your personal data where such processing is based on our (or a third party’s) legitimate interests. In some cases, we may continue to process your personal data if there are compelling legitimate grounds for doing so, despite your request to object.
Portability Portability: you have the right to request that certain of your personal information be provided to you, or transferred to another organization, in a structured and commonly used format, where technically feasible.
Restriction Restriction: you have the right to ask us to temporarily suspend the processing of some of your personal information, for example, while we check its accuracy or verify the reasons for processing it.
Withdrawal of consent Withdrawal of Consent: You may, at any time, withdraw your consent to any use or disclosure of your personal information that is based on your consent. Such withdrawal is subject to Recall Designs’ legal or contractual obligations and requires reasonable notice on your part. Please note that if you withdraw your consent to the collection, use or disclosure of your personal information, this may prevent us from providing you with certain products or services. Indeed, the withdrawal of your consent could affect our ability to continue to offer you the products or services you use or wish to obtain, to the extent that the use of your personal information is necessary for these products or services.
Marketing communications Marketing communications: if you have consented to receive marketing communications from us (for example, to receive our newsletter or promotional offers by e-mail), you may withdraw your consent to these mailings at any time by contacting us (see the “Contacting us” section). Contact us). Please note that even after you unsubscribe from marketing communications, we may still send you non-commercial communications, such as important information related to a product or service you have purchased or used.
Cookies You have the ability to set your browser (or device, if applicable) to accept all cookies, to notify you when a cookie is set, or to refuse all cookies. However, if you choose to decline cookies, certain personalized services may not be available, thereby limiting your experience on our Services. If you prefer not to receive cookies (or refuse some cookies), you can change the settings on your browser or device. Detailed instructions are provided on the support sites of most browsers, for example :
To exercise any of these rights, please contact us using the information provided in the “Contact us” section. Contact us.
Contact us
If you have any questions or comments about this Policy or our personal information practices, or if you wish to exercise your rights, file a complaint, or obtain additional information, please contact our Privacy Officer by e-mail at rheal@recalldesigns.com.
How do we update this Privacy Policy?
We may change the content of our Site and our cookie practices without notice; therefore, this Privacy Policy may be updated from time to time in the future. We encourage you to review this Privacy Policy regularly whenever you visit our Site so that you are informed of how we protect your personal information.
